Custom Order

We take great care in packaging our products, but if your urn arrives damaged or any issue with your order, please contact us within 48 hours of delivery. We’ll be happy to work with you to find a solution, which may include a replacement or refund.

Shipping times may vary based on your location. Typically, we strive to dispatch all orders within three weeks. You will receive tracking information once your order has been shipped. For more details, please visit our Delivery page.