Yes! We happily offer customized urns tailored to your requests. Whether you need a specific size, different design, or special features, please contact us directly. We will work closely with you to create a unique piece that honors your beloved pet.

Yes, all our urns are made of ceramics, making them waterproof and suitable for outdoor placement. However, we recommend keeping them indoors to minimize wear and tear and maintain their beauty over time.

To keep your urn looking its best, simply wipe it with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials that could damage the surface.

Yes, we offer international shipping to various countries. You will see the shipping rate just before you checkout.

Shipping times may vary depending on your location. Generally, we aim to dispatch all orders within 2-3 weeks. You will receive tracking information once your order has shipped.

We take great care in packaging our products, but if your urn arrives damaged, please contact us within 48 hours of delivery. We’ll be happy to work with you to find a solution, which may include a replacement or refund.

Due to the personalized nature of our urns, we typically do not accept returns or exchanges. However, if there is an issue with your order, please contact us, and we will do our best to assist you.

Absolutely! We encourage you to check out our Testimonials on our website to read testimonials and reviews from our lovely customers. Your trust is important to us!